Terms and conditions of use


The present general conditions concern the purchase of products made remotely by means of a data transmission network through the website www.naturadoriente.com owned by:  NATURA D'ORIENTE SRL Via delle Castalidi 9, chap. 00042 Anzio (RM) VAT number 13700591004 

The purchase transactions will be governed by the provisions of Legislative Decree no. n. 185 of 22.5.1999, while the protection of privacy (privacy) will be subject to the discipline of Legislative Decree. 196/03.

These general conditions may be updated or modified by the company Natura d'Oriente Srl at any time, without notice, and will be valid from the date of publication on the website www.naturadoriente.com

The consumer undertakes and obliges, whenever he changes the present general conditions, to see them and if he deems it appropriate to provide for their printing and storage.

The on-line sales contract refers to the distance contract stipulated between a supplier, Natura d'Oriente Srl, with registered office in Via della Castalidi 9 chap. 00042 Anzio (RM), and a consumer customer, as part of a distance selling system organized by the supplier, that is the legal transaction concerning movable goods, which for this contract only uses the remote communication technology called Internet. A consumer is defined as the physical person who purchases goods and services for purposes not directly related to their professional activity.


1.1 The conditions set forth in the introduction are an integral and essential part of this contract.

1.2 All contracts will be concluded directly by access by the Customer (activities and individuals) to the corresponding Internet site at naturadoriente.com. At this point the Customer can conclude the contract for the purchase of the desired product by carefully following the instructions and the procedures provided.

1.3 These general conditions of sale must be examined online by the customer before the completion of the purchase procedure. The submission of the order confirmation therefore implies full knowledge of them and their full acceptance.

1.4 The customer, with the electronic transmission of the confirmation of his purchase order, unconditionally accepts and undertakes to observe, in his dealings with the company Natura d'Oriente srl, the general and payment conditions illustrated below, declaring to have having read and accepting all indications provided by him in accordance with the aforementioned regulations, also acknowledging that the company called Natura d'Oriente srl, does not consider itself bound by different conditions unless previously agreed in writing.


2.1 All sales prices of the products displayed and indicated on the website www.naturadoriente.com or for which they constitute an offer to the public pursuant to art. 1336 of the Civil Code, are inclusive of I.V.A. and any other tax.

2.2 The total cost of shipping to the customer's home is the responsibility of the customer, unless otherwise specified. This cost will, in any case, be disclosed to the customer before confirming the purchase.
2.3 The purchase contract is perfected through the exact compilation and consent to the purchase manifested through the adhesion given on-line after registration.

2.4 The customer can pay for the goods ordered using the payment methods indicated on-line at the time of purchase.

2.5 Purchases made with special methods: Booking. In the cases indicated below in point
2.6.1 and with the methods described in the paragraph 2.6.2 the customer can use the booking method of purchase, or the insertion of an order in order to book one or more products not available at that time.

2.5.1 The reservation purchase method is applicable only and exclusively to orders containing one or more items not available at the time of placing the order. Items not available will be identified by a red disc.

2.5.2 The procedure for the correct insertion of the order in the indicated manner is as follows:
- a) The customer, after inserting one or more articles in his Shopping Cart as mentioned in point 2.6.1, will have to start the normal procedure order confirmation.
- b) Subsequently the Customer must complete the entry until receiving the message confirming the conclusion of the operation and payment. The items ordered will be shipped within 7 days from the time of payment, in case of delay the buyer will be promptly contacted and may decide to cancel the order and receive a refund of the amounts paid.
- c) As soon as the items ordered will be available, the company Natura d'Oriente srl will communicate the arrival of the products to the customer with confirmation of shipment. 4- Shipping costs will be calculated € 6.90 throughout Italy, and € 14.90 abroad.

3.1 Natura d'Oriente srl, will deliver to customers, at the address indicated by the customer, the selected and ordered products, using the methods provided for in the previous article, by express couriers or postal vehicles.

3.2 The goods purchased will be delivered within the terms provided for by art. 6 Legislative Decree 185/1999. No responsibility can be attributed to the supplier for delayed or non-delivery due to force majeure or unforeseeable circumstances.

3.3 The customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed; only after this verification, and except, obviously, the right of withdrawal provided for in point n. 8 the customer must sign the delivery documents. If the goods are purchased without a "reserve verification" written on the form that will be retained by the courier, the company is completely exempted from any responsibility for any damage or tampering, so customers are invited to accept products ALWAYS with VERIFICATION RESERVE, also in order to avoid unpleasant discussions.

3.4 At the time of delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In case of discrepancy, the same must be reported on the same document and confirmed, within seven days by registered letter a.r .. Even in the presence of packaging intact, the goods must be verified within seven days of receipt. Any hidden anomalies must be reported in writing with registered letter a.r. Any report beyond the aforesaid terms will not be taken into consideration. For each declaration, the customer assumes full responsibility for what has been declared.

3.5 All delivery of products purchased, unless otherwise agreed in writing between the parties, will be on the ground floor, every day, excluding Saturdays, Sundays and holidays.

3.6 The customer is obliged to make himself available to avoid any additional charges for non-delivery by the courier, charges that otherwise will occur on the customer. For prepaid shipments, if the product is not accepted, the customer will have to pay the shipping and delivery costs to our warehouse, which amount to € 19.80.

3.7 Natura d'Oriente srl, is not responsible for damages caused by the carrier to the products purchased.

4.1 The customer can only purchase the products currently in the electronic catalog of Natura d'Oriente srl. If the request formulated by an online order exceeds the quantity available for a given item, Natura d'Oriente srl will accept the purchase limited to what is actually available in its virtual warehouse. It will be the responsibility of Natura d'Oriente srl to make known to the customer (by telephone or e-mail) if the products ordered will be or not available in the future.

5.1 Natura d'Oriente srl, does not assume any responsibility for the disservices caused by delays in the delivery of goods not dependent on delays in shipping (packing time up to 72 hours from the order with exception where indicated ), or other events attributable due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to execute within the time agreed to the contract. The delivery will in any case be completed within the maximum time limit set out in paragraph 3.2 above. This is why no compensation claims are admissible for any reason. The refund request is allowed only for what has been paid as a result of total damage to the goods, which must be indicated clearly and in writing to the courier upon delivery on the delivery note retained by the carrier.
5.2 Natura d'Oriente srl, will not be liable to any party or third parties regarding damages, losses and costs incurred as a result of failure to execute the contract for the aforementioned causes, having the consumer entitled only to the refund of the price paid. 5.3 Natura d'Oriente srl, is not responsible for any fraudulent and illegal use that may be made by third parties, credit cards, and other means of payment, upon payment of the products purchased. Natura d'Oriente srl, in fact, at no time during the purchase process is able to know the credit card number of the buyer who, through a secure connection, is transmitted directly to the manager of the banking service.


6.1 All new products are covered by warranty for any defect or defect inherent to the product itself, by the manufacturers. The producers of the goods marketed on Natura d'Oriente srl offer a guarantee whose minimum duration depends on the type of product purchased. The guarantee starts on the day of purchase of the asset. This service is directly provided by the manufacturers of the goods. Please note that objects purchased with VAT number have a maximum legal guarantee of 12 months.

7.1 The consumer undertakes and undertakes, once the on-line purchase procedure is completed, to provide for the printing and storage of these general conditions, which, however, will have already viewed and accepted as a step in the registration procedure on www.naturadoriente.com, as well as the specifications of the product object of the purchase, and this in order to fully satisfy the condition set forth in art. 3 and 4 of Legislative Decree. n. 185/1999.
7.2 These general terms and conditions may be updated or modified at any time by Natura d'Oriente srl, which will communicate it via its website. The consumer undertakes and obliges, whenever a change in these general conditions occurs, to provide for their printing and storage.
7.3 It is strictly forbidden for the purchaser to enter false data, and / or invented, and / or fancy data, in the registration procedure necessary to activate the process for the execution of this contract and the related additional communications; the personal data and the e-mail address must be exclusively their real personal data and not of third parties, or fancy ones. 7.4 It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. Natura d'Oriente srl, reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
7.5 The Customer raises Natura d'Oriente srl, from any liability arising from the issue of incorrect tax documents due to errors in the data provided by the Customer, since the Customer is solely responsible for the correct entry.

8.1 The right of withdrawal is regulated according to the law if the customer-consumer (ie a physical person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the form a reference to a VAT number) has the right to withdraw from the purchase contract for any reason. To exercise the right of withdrawal the customer (only natural person) must, within 10 working days, send a registered letter with return receipt to the following address: Natura d'Oriente srl Via delle Castalidi 9 cap 00042 Anzio (RM) the same term, it can be sent a mail amministrazione@naturadoriente.com to which it will have to follow within 48 hours the above indicated registered letter with acknowledgment of receipt to confirmation of the poster recess.
8.2 Additional conditions dictated by the art. 67 of the Consumer Code: - a) If the goods have been delivered (non-food product), the consumer is required to return it or make it available to the professional or the person designated by him, in accordance with the procedures and times established by the contract. The period for the return of the goods can not however be less than ten working days from the date of receipt of the goods. For the purpose of expiry of the term the goods are considered returned when they are delivered to the accepting post office or to the forwarder. -b) For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in normal state of conservation, as it has been stored and possibly used with the use of normal diligence. -c) The only expenses payable by the consumer for the exercise of the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract. d. All items purchased from Natura d'Oriente srl may be returned and replaced with other items of the same amount within 10 days from the date of purchase, without prejudice to the costs borne by the customer referred to above.
8.3 The right of withdrawal as provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 do not apply in the following cases: -a) in contracts for the supply of foodstuffs, beverages or other household goods for everyday consumption supplied to the consumer's home, for obvious reasons of health, conservation, perishability and safety of consumer health. -b) contracts for the supply of services relating to accommodation, transport, catering and leisure, when the contractor undertakes to provide such services on a specific date or in a pre-established period when the contract is concluded.
8.4 The right of withdrawal provided for in articles 64 and following, unless otherwise agreed in writing between the parties, does not apply to the following cases: - a) provision of services whose execution has begun, with the consent of the consumer, before the expiry of the deadline set by article 64, paragraph 1; - b) supply of goods or services whose price is linked to fluctuations in the rates of the financial market that the trader is not able to control; - c) provision of goods made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly; - d) provision of sealed audiovisual products or computer software, opened by the consumer; is. provision of newspapers, periodicals and magazines;
8.5 Natura d'Oriente srl, will accept the returned goods reserving to see that the products have been returned in their original state and with the original packaging; only in this case will refund the amount paid by the consumer for the purchase of products by bank transfer. For other methods of reimbursement there are additional costs to be paid by the buyer, which will be notified on a case-by-case basis as they are variable based on the amount paid out.
8.6 The transport costs incurred for the delivery of the product to the customer and for the eventual return to Natura d'Oriente srl, are not refundable. For what is not described or for more information you can consult the text of the Consumer Code on the website of the Ministry of Economic Development from here.

9.1 By filling out the space provided on the website, the Customer authorizes naturadoriente.com owned by Natura d'Oriente srl to use their credit card or other card issued in place of the same, and to charge on its current account in favor of Natura d'Oriente srl the total amount shown as the cost of the purchase made online. The whole procedure is done via a secure connection directly connected to the bank owner and operator of the online payment service, to which naturadoriente.com owned by Natura d'Oriente srl can not access.
9.2 If the consumer were to exercise the right of withdrawal, as articulated in point 8 of these general conditions, the amount to be reimbursed will be credited by method previously agreed with the customer.

10.1 Natura d'Oriente srl, has the right to terminate the contract by giving simple communication to the customer indicating the motivation; in this case the customer will be entitled exclusively to the refund of any sum already paid.
10.2 The obligations assumed by the client pursuant to art. 7 (Obligations of the purchaser), as well as the guarantee of the successful completion of the payment that the customer makes with the means referred to in art. 2, have an essential nature, so that by express agreement, the breach by the customer of only one of these obligations will determine the termination of the contract pursuant to art.1456 of the Civil Code, without the need for a judicial ruling, without prejudice to the right to Nature d'Oriente srl to act in court for the compensation of further damage.


The data, which you will transmit, will be processed using electronic aids and will be used by Natura d'Oriente srl only to allow the management of orders and shipments. In accordance with Legislative Decree 196/03 "Code regarding the protection of personal data", all information relating to personal data, orders and payments made are strictly confidential. In no case and for any reason personal data will be disclosed to third parties outside Natura d'Oriente srl All the details related to the processing of personal data according to Italian law can be consulted on the website www.garanteprivacy.it

11.1 Personal data are collected for the purpose of registering the customer and activating against him the procedures for the execution of the present contract and the relative necessary communications; these data are processed electronically in compliance with the laws in force and may be presented only upon request by the judicial authority or by other authorities authorized by law.

11.2 Personal data will be communicated to subjects delegated to perform the activities necessary for the execution of the contract stipulated and disseminated exclusively for this purpose.

11.3 The interested party enjoys the rights referred to in Art. 13 L.675 / 1996, namely: to request confirmation of existence at the headquarters located in Via delle Castalidi 9 cap 00042 Anzio (Rome) of personal data; to know their origin, the logic and the purposes of their treatment; to obtain updating, correction and integration; to request cancellation, transformation into anonymous form or blocking in case of unlawful processing; to oppose their processing for legitimate reasons or in the case of use of data for sending advertising material, commercial information, market research, direct sales and interactive commercial communication.

11.4 The obtainment of the cancellation of personal data is subject to sending a written communication sent by fax or mail to the company's headquarters. 11.5 Owner and manager of the collection and processing of personal data is Natura d'Oriente srl, with registered office Via delle Castalidi 9 cap 00042 Anzio (RM) VAT Number 13700591004 Art.


12.1 Any controversy related to the application, execution, interpretation and violation of purchase contracts entered into on-line through the naturadoriente.com website, is subject to Italian jurisdiction; the present general conditions are reported, to the extent not expressly provided for therein, to the combined provisions of Legislative Decree no. n. 50 of 15.1.1992 and of Legislative Decree no. n. 185 of 22.5.1999.

12.2 For any dispute between the parties regarding the present contract the exclusive court of Rome will have jurisdiction.